Membership Services Coordinator

This position requires a dynamic personality with excellent communication/follow-up skills using a variety of mediums, including phone, email, letters, and an internal customer service database system. The MSC will be very “visible” with our grassroots membership and requires someone who represents TU’s mission and goals. The MSC will be highly knowledgeable about TU’s systems, procedures and programs to effectively communicate with our members. 

The MSC reports to the Membership Services Manager (MSM) and will assist the MSM with overall membership operations and serve as the primary back-up for the MSM. 

Requirements:  

• 3 years customer service experience – professional customer service skills are essential 
• Excellent communication skills via phone, email and letters are essential 
• Proficiency in MS Excel, Word and Outlook a must 
• Friendly and professional phone voice a must 
• Extremely detail oriented
  Comfortable analyzing data, drawing conclusions, and making informed decisions with minimum supervision 
• Associates Degree (minimum) required 

Interested in becoming part of a team whose mission is to conserve, protect, and restore North America’s coldwater fisheries and their watersheds? Fishing experience is not required, but a love for conservation and the outdoors is. Help us to serve our passionate and loyal members – who are volunteers that invest their time, energy and money to ensure our future generations enjoy healthy fisheries in their home waters. Please email cover letter, resume, references and salary requirements to: 

Trout Unlimited 
Attn: Membership Services Manager 
1300 North 17th St, Suite 500 
Arlington, VA 22209 
membershipmanager@tu.org